Privacy Policy
We respect your privacy and are committed to protecting your personal information.
Introduction
Welcome to Vooz Music. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
When you place an order or contact us, we may collect personal information including:
- •Name and contact information (email address, phone number)
- •Shipping and billing addresses
- •Order details and purchase history
- •Payment information (processed securely through third-party payment processors)
Automatically Collected Information
When you visit our website, we may automatically collect certain information:
- •Browser type and version
- •Device information and operating system
- •IP address and location data
- •Pages visited and time spent on our site
How We Use Your Information
We use the information we collect for various purposes, including:
- ✓Order Processing: To process your orders, arrange delivery, and provide customer support
- ✓Communication: To send order confirmations, shipping updates, and respond to inquiries
- ✓Service Improvement: To improve our website, products, and customer experience
- ✓Analytics: To understand how visitors use our website and optimize performance
- ✓Legal Compliance: To comply with legal obligations and protect our rights
Data Protection & Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- •Secure socket layer (SSL) technology for data transmission
- •Encrypted storage of sensitive information
- •Regular security assessments and updates
- •Limited access to personal data by authorized personnel only
Note: While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
What Are Cookies?
Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.
Managing Cookies
You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.
Third-Party Services
We may use third-party services to operate our business and provide services to you:
- •E-commerce Platforms: TikTok Shop, Shopee, Lazada for order processing and fulfillment
- •Payment Processors: Secure third-party payment gateways (we do not store credit card information)
- •Shipping Carriers: Delivery service providers for order fulfillment
- •Analytics Tools: To understand website usage and improve our services
These third parties have their own privacy policies. We encourage you to review their policies when interacting with their services.
Your Privacy Rights
You have certain rights regarding your personal information:
- ✓Access: Request access to the personal information we hold about you
- ✓Correction: Request correction of inaccurate or incomplete information
- ✓Deletion: Request deletion of your personal information (subject to legal obligations)
- ✓Opt-Out: Unsubscribe from marketing communications at any time
- ✓Data Portability: Request a copy of your data in a structured format
To exercise any of these rights, please contact us at customercare@voozmusic.com.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the bottom of this page.
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes have been made constitutes acceptance of those changes.
Questions About Privacy?
If you have any questions or concerns about this Privacy Policy or our data practices, please don't hesitate to contact us.
We're committed to protecting your privacy and will respond to your inquiry promptly.
Last Updated: October 9, 2025