Customer Support
Got questions? We've got answers! Let us help you with your gear needs.
Get In Touch
Have a question? Need help with your order? We're just an email away!
We typically respond within 24 hours during business days.
Frequently Asked Questions
📦 Where do you ship?
We ship anywhere in Malaysia! All orders are carefully packed and dispatched promptly. You can track your order through the platform you purchased from (TikTok Shop, Shopee, or Lazada).
🎸 What products do you offer?
We specialize in high-quality audio and video gear, including:
- •Audio cables (instrument, XLR, speaker cables)
- •Audio adapters and connectors
- •DC power adapters for pedals and audio gear
- •Instrument accessories (violin strings, rosin, guitar foot rests)
- •Video cables (HDMI, Micro HDMI, Mini HDMI)
- •Video converters (digital to analog, HDMI audio extractors)
✅ Are your products authentic?
Absolutely! We're a 100% OEM brand with complete quality control. We design and manufacture everything ourselves, using premium materials like oxygen-free copper. No middlemen, no compromises—just pure quality from start to finish.
⚡ How fast is shipping?
Shipping times depend on the platform and your location. Generally, orders are processed within 1-2 business days and delivered within 3-7 days across Malaysia. You'll receive tracking information once your order ships!
🔄 What's your return policy?
We offer returns for products with factory defects upon arrival. You must report any issues within 7 days of delivery. For full details, please check our Warranty & Return Policy page.
💰 Are your prices really that good?
Yes! Because we manufacture everything ourselves and skip the middlemen, we can offer professional-grade quality at budget-friendly prices. No celebrity endorsements, no BS markups—just honest prices for pro-level gear.
🛒 Where can I buy your products?
You can shop on your favorite platform:
- •TikTok Shop: Visit our TikTok Shop
- •Shopee: Visit our Shopee store
- •Lazada: Visit our Lazada shop
🎯 Can I track my order?
Yes! Once your order ships, you'll receive tracking information through the platform you purchased from. You can track your order directly on TikTok Shop, Shopee, or Lazada.
How We Can Help You
Email Support
For detailed inquiries, order issues, or technical questions.
customercare@voozmusic.comOrder Tracking
Track your order through the platform where you made your purchase.
TikTok Shop • Shopee • Lazada
Product Information
Need specs or compatibility info? We're happy to help!
Contact us via email
Response Time
We value your time and strive to provide prompt support:
- ✓Email inquiries: Response within 24 hours during business days
- ✓Order issues: Priority handling within 24 hours
- ✓Technical questions: Detailed responses within 1-2 business days
Note: Response times may vary during weekends and public holidays.
Helpful Resources
Learn about returns for factory defects
How we protect your information
Explore our products and features
Still Have Questions?
Don't hesitate to reach out! Whether it's about product compatibility, order status, or just general questions about our gear, we're here to help. Email us at customercare@voozmusic.com and we'll get back to you ASAP!